SHIPPING & RETURNS

Shipping

Flat Rate SHIPPING – $7.50

Free shipping on orders over $150

WE only ship within Australia at this current time.

YOU WILL RECEIVE ORDER CONFIRMATION VIA EMAIL IMMEDIATELY AFTER PURCHASE. Once your order is shipped, you will receive another email including A TRACKING NUMBER (ALL ORDERS HAVE TRACKING).

WE SHIP EVERY DAY EXCLUDING PUBLIC HOLIDAYS & WEEKENDS, PLEASE ALLOW UP TO 42 HOURS FOR YOUR ORDER TO BE DISPATCHED. 

Please note that any parcels returned due to non-collection  will be subject to additional postage charges for resending goods. please double check your SHIPPING address is correct, as unfortunately I may not be able to refund or replace goods that were not received due to an incorrect address.

expected delivery times:

Please allow 3-7 business days for delivery after your package has been dispatched. Country locations often take longer than metro locations. * UPDATE: Please note due to COVID 19 the post is slow at the moment and parcels HAVE UNFORTUNATELY BEEN frequently delayed – please allow FOR extra time.

on rare occasions post may take longer than expected – unfortunately this is out of our hands and the responsibility of the courier. 90% of parcels will arrive within three business days of there due date. 

RETURNS

this RETURNS POLICY LASTS 14 DAYS, PLEASE NOTE we CANNOT ACCEPT RETURNS/refunds/exchanges THEREAFTER.

We are happy to exchange goods for a credit note. We only accept returned items that have been unopened/unused and are in original new condition as they were received (including the packaging).  please ensure they are packed securely, as we cannot accept goods that have been damaged in transit. 

please email sondrine@cygnetperfumery.com.au with your full name, address, order number, date of purchase, name of items and reason for return. We will respond within three business days on the outcome of your request and all information required for you to return goods. please do not ship the goods back before we have sent confirmation.

please understand we cannot refund original shipping costs and that you are responsible for paying return shipping. Shipping costs are non-refundable.

WE OFFER A REFUND, CREDIT OR EXCHANGE FOR PRODUCTS THAT ARRIVE DAMAGED OR ARE DIFFERENT TO WHAT YOU PURCHASED ON this WEBSITE. PLEASE EMAIL Sondrine@CYGNETPERFUMERY.COM.AU WITH YOUR FULL NAME, ADDRESS, ORDER NUMBER, DATE OF PURCHASE, NAME OF ITEMS, REASON FOR RETURN and photograph of damaged product.