Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

We only replace goods that are defective, damaged or not what you ordered. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sondrine@cygnetperfumery.com.au. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sondrine@cygnetperfumery.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Being personal care products, we do not accept returns unless the item is defective, damaged, or you have received the wrong item. This is due to health and safety regulations. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sondrine@cygnetperfumery.com.au.