Shipping policy

AUSTRALIA

Free shipping for all orders within Australia.

You will receive an order confirmation via email immediately after purchase. Once your order has been shipped, you will receive a second email containing your tracking number (all orders include tracking).

We ship every business day, excluding weekends and public holidays. Please allow up to three business days for your order to be dispatched.

Expected delivery times

Please allow 3–7 business days for delivery after your parcel has been dispatched. Country and regional locations may take longer than metropolitan areas.

On rare occasions, postage may take longer than expected. Unfortunately, this is outside of our control and is the responsibility of the courier.

Please note that any parcels returned due to non-collection will be subject to additional postage charges for resending. Please double-check that your shipping address is correct, as unfortunately we may not be able to refund or replace goods that were not received due to an incorrect address.

If your order has been significantly delayed or appears to be lost, please contact us at info@cygnetperfumery.com.au.

EUROPEAN UNION

We are pleased to now offer shipping to all European Union member countries via DHL Express GoGreen.

€12 flat-rate shipping for orders under €150. Free shipping applies to all EU orders over €150.

You will receive an order confirmation via email immediately after purchase. Once your order has been shipped, you will receive a second email containing your DHL tracking number.

We ship every business day, excluding weekends and public holidays. Please allow up to three business days for your order to be dispatched.

Expected delivery times

Orders shipped with DHL Express GoGreen typically arrive within 2–5 business days after dispatch, depending on the destination country.

All import duties, taxes and customs fees are included in your order. There are no additional charges to pay upon delivery.

While DHL Express provides a fast and reliable service, occasional delays due to customs clearance or local conditions may occur and are outside of our control.

Please note that any parcels returned due to non-collection or an incorrect shipping address will be subject to additional postage charges if you would like the order resent.

If your order has been significantly delayed or appears to be lost, please contact us at info@cygnetperfumery.com.au.